Chichen Itza Luxury Tour from Cancun

Picking up was more or less on time. . We were taken all the way back to hotel zone we were staying downtown cancun where we had to stop for breakfast thought breakfast was going to be served on the bus, atleast that's the impression I had. I am a vegan and I did put this under special requests at the time of booking but when I reached for breakfast there was nothing vegetarian for me so I ended up without breakfast. I booked this tour because I wanted a bus with comfortable seats and a toilet but the bus was by no means a luxury bus. The toilet facility is a makeshift toilet in the middle of all the other passengers. Bus was filled to the max and a mini van came along and tried to take us in that van. Credit to the tour guide who did not send us with the minivan because then that would have been a really big issue as I paid for an all inclusive luxury tour. The guide was bilingual and very knowledgeable and imparted this knowledge on everyone. However, while he was speaking some passengers were talking to each other and he shut them up. That was totally unprofessional. He spoke way too much, for the entire journey not a break and I felt forced that I had to listen and not fall asleep or else I would be embarassed for not listening. He promised there would be vegetarian lunch and insisted I tried the soup. Luckily I did not because the soup was iguana soup and there was no vegetarian lunch except salad. Guide was a 67 year old person who did not give his name but gave many sad stories and tried to force people to buy rum sold by them.He talked about respecting tour guides and they had families to see about and left a basket for a tip! A price was paid for this tour but there was no open bar as promised with no explanation.The tour was too long 14 hours and at the end we had to cramp up in a suffocating bus to return to hotel. Chichen itza, cenote and Valladolid worth the trip, bus seat ok but this tour is overpriced!